Shipping Policy

1. Introduction

Welcome to Mukkadal.in! This Shipping Policy outlines the terms and conditions for the delivery of your orders. By using our services, you agree to the policies outlined below. We are committed to providing reliable and timely delivery of your orders.

2. Order Processing

2.1 Order Confirmation:

Once you place an order, you will receive a confirmation email or SMS with your order details. Please review the information carefully and contact our customer support team immediately if there are any errors.

2.2 Processing Time:

Orders are processed within 12-24hrs in the business days. During peak seasons or holidays, processing times may vary. We strive to notify you of any significant delays in processing.

2.3 Inventory and Availability:

While we strive to maintain accurate inventory levels, there may be instances where items are out of stock. If an item is unavailable, we will notify you promptly and offer a substitute or a refund.

3. Shipping and Delivery

3.1 Delivery Areas:

We currently deliver to a restricted areas within specified as pincode in the checkout page as well as in the main page. If your location is not listed, please contact our customer support team to inquire about delivery options.

3.2 Delivery Times:

Our standard delivery times are 12-24 hrs. in business days after the order has been processed. In some cases, delivery may take longer due to factors beyond our control such as weather conditions, logistical issues, or peak demand periods.

3.3 Delivery Charges:

Delivery charges are based on your location and the weight of your order. The exact delivery charge will be calculated and displayed at checkout before you confirm your order. We may offer free delivery promotions from time to time, which will be clearly indicated on our website and app.

3.4 Delivery Partners:

We partner with reliable delivery services to ensure your orders are delivered safely and on time. Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our delivery partner's website.

3.5 Delivery Attempts:

Our delivery partners will make multiple attempts to deliver your order at the address provided. If you are not available during the delivery attempt, they may leave a notification and attempt to redeliver or contact you for further instructions. If the order cannot be delivered after multiple attempts, it will be returned to us, and you may be charged a restocking fee.

3.6 Special Delivery Instructions:

If you have specific instructions for delivery (e.g., leave with a neighbor, leave in a safe place), please provide these details at checkout. We will do our best to accommodate your requests.

3.7 Scheduled Delivery:

For certain areas, we offer scheduled delivery options. You can choose a convenient time slot for your delivery at checkout. Scheduled deliveries are subject to availability and may incur additional charges.

4. Order Tracking

4.1 Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our delivery partner's website.

4.2 Delivery Notifications:

You will receive notifications via email or SMS regarding the status of your order, including when it is out for delivery and when it has been delivered. Please ensure your contact details are up to date to receive these notifications.

5. Undeliverable Packages

5.1 Incorrect Address:

Please ensure that you provide the correct delivery address at the time of placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, you may be charged a re-delivery fee.

5.2 Refused Delivery:

If you refuse delivery of an order, the package will be returned to us. In such cases, you may be responsible for return shipping charges and any applicable restocking fees.

6. Damaged or Lost Packages

6.1 Damaged Packages:

If your package arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or refund as per our Return and Refund Policy. Please retain the original packaging and take photographs of the damage to assist us with the claim.

6.2 Lost Packages:

If your package is lost during transit, please contact our customer support team. We will work with our delivery partners to locate your package or arrange for a replacement. If the package cannot be found, we will process a refund or replacement as per your preference.

7. Customer Responsibilities

7.1 Accurate Information:

Customers are responsible for providing accurate and complete delivery information at the time of placing an order. Any changes to the delivery address should be communicated to our customer support team as soon as possible.

7.2 Receiving Orders:

Customers are responsible for ensuring someone is available to receive the order at the delivery address during the scheduled delivery time. If you are unable to receive the delivery, please contact our customer support team to make alternative arrangements.

8. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website or app. Customers are encouraged to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at [at Contact Us Information section]. We are here to help and ensure you have a smooth shopping experience.