Return & Refund Policy
1. Introduction
Welcome to Mukkadal.in ! We are committed to providing you with the best shopping experience. This Return and Refund Policy outlines the terms and conditions under which you can return or request a refund for your purchases. We strive to ensure your satisfaction with our products and services.
2. Return Policy
2.1 Eligibility:
You can return items within 24hrs of delivery. To be eligible for a return, items must be in their original condition, unused, and in their original packaging. This includes all tags, labels, and any accessories that came with the product.
2.2 Non-Returnable Items:
Certain items are non-returnable for safety and hygiene reasons. These include but are not limited to:
- Perishable goods such as fruits, vegetables, and dairy products.
- Personalized items or made-to-order products.
- Items marked as "final sale" or "non-returnable" on the product page.
2.3 Return Process:
To initiate a return, you can initiate thought the mukkdal.in or please contact our customer support team through the app or by emailing mukkadal.shop@gmail.com. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the return process and provide you with a return authorization.
2.4 Condition of Items:
Returned items must be in their original condition. We reserve the right to refuse returns if the items are damaged, used, or not in their original packaging.
2.5 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
3. Refund Policy
3.1 Refund Eligibility:
Refunds will be processed once we receive and inspect the returned item(s). If the return is approved, a refund will be issued to the original payment method.
3.2 Refund Timeframe:
Refunds will typically be processed within 7 to 15 working days. The exact time may vary depending on your payment method and financial institution.
3.3 Partial Refunds:
In certain situations, only partial refunds may be granted:
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 1 days after delivery.
3.4 Refund Method:
Refunds will be issued to the original payment method. If the original payment method is no longer available, please contact our customer support team to discuss alternative refund options.
4. Cancellation Policy
4.1 Order Cancellation:
You can cancel your order before it is processed for delivery. To cancel an order, please contact our customer support team as soon as possible. Orders that have already been processed for delivery cannot be canceled.
4.2 Cancellation Fee:
If an order is canceled after processing, a cancellation fee may apply. This fee will cover any costs incurred in preparing your order for delivery.
5. Customer Responsibility
5.1 Return Condition:
You are responsible for ensuring that items are returned in their original condition. We are not responsible for any damage or loss that occurs during return shipping.
5.2 Accurate Information:
Please ensure that your contact information and delivery address are accurate to avoid any delays or issues with your return and refund process.
6. Governing Law
This policy is governed by the laws of India. Any disputes arising from the use of our services will be resolved in accordance with these laws.
7. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [Contact us Information page]. We are here to help and ensure you have a smooth shopping experience.