Terms and Conditions

1. Introduction

Welcome to Mukkadal.in ! These Terms and Conditions govern your use of our online grocery delivery application and services. By accessing or using our application, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Eligibility

To use our services, you must be at least 18 years old. By creating an account and using our application, you confirm that you meet this age requirement. Additionally, you represent and warrant that you have the legal capacity to enter into and be bound by these terms. If you are using our services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

3. Account Registration

3.1 Account Creation:

To access and use certain features of our application, you will need to create an account. When creating an account, you agree to provide accurate, current, and complete information. You also agree to update your information as necessary to maintain its accuracy.

3.2 Account Security:

You are responsible for safeguarding your account credentials, including your password. You agree not to disclose your password to any third party and to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

4. Orders and Payments

4.1 Order Placement:

You can place orders for groceries through our application by selecting the desired items and completing the checkout process. All orders are subject to our acceptance and the availability of the items. We reserve the right to reject or cancel any order for any reason.

4.2 Payment:

You must use a valid payment method to complete your purchase. We accept various payment methods, including credit/debit cards and online wallets. By providing payment information, you represent and warrant that you have the legal right to use the payment method. You authorize us to charge the total amount of your order, including any applicable taxes and delivery charges.

4.3 Pricing:

All prices listed on our application are in INR (Indian Rupees) and are subject to change without notice. The total cost of your order, including any applicable taxes and delivery charges, will be displayed at checkout before you confirm your order. In case of pricing errors, we reserve the right to cancel or amend the order.

5. Delivery

5.1 Delivery Areas:

We currently deliver to specified areas within India. Please check our delivery area coverage on our website or application before placing an order. If your location is not within our delivery area, we may not be able to fulfill your order.

5.2 Delivery Times:

Delivery times may vary based on your location and the availability of items. We strive to deliver your order within the estimated delivery time, but delays may occur due to unforeseen circumstances such as weather conditions, logistical issues, or high demand. We will notify you of any significant delays.

5.3 Delivery Charges:

Delivery charges are based on your location and the weight of your order. The exact delivery charge will be displayed at checkout before you confirm your order. We may offer free delivery promotions from time to time, which will be clearly indicated on our website and application.

6. Returns and Refunds

6.1 Return Policy:

You can return items within 24hrs of delivery, provided they are in their original condition, unused, and in their original packaging. To initiate a return, please contact our customer support team and follow the return instructions provided.

6.2 Refund Policy:

Refunds will be processed within 7 to 15 working days via the same payment method used for the purchase. If the return is due to a damaged or incorrect item, the refund will be issued immediately upon verification. For more details, please refer to our Return and Refund Policy available on our website or application.

7. Cancellation Policy

7.1 Order Cancellation:

You can cancel your order before it is processed for delivery by contacting our customer support team. If an order is canceled after processing, a cancellation fee may apply to cover any costs incurred in preparing your order for delivery.

8. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to, loss of profits, data, or goodwill. Our total liability to you for any claim arising out of or relating to these terms and conditions or our services will not exceed the amount paid by you for the products in question.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your information. By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

10. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising from the use of our services will be resolved in accordance with these laws. By using our services, you agree to submit to the exclusive jurisdiction of the courts located in Nagercoil, Tamilnadu , India.

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website or application. Your continued use of our services constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically for any updates.

12. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at [Contact Information page]. We are here to assist you and ensure you have a positive experience with our services.